Case Studies

Test Management and Manual Testing Services in the Energy Sector

What?

Manual Testing, Test Management

When?

2021Q3-2023Q2

For whom?

Problem to solve

We are often approached by large enterprises to provide test coordination services and develop test management processes. This was the case in our work with a prominent representative of the Hungarian energy sector, where we coordinated the testing of a newly introduced CRM system. The project aimed to maintain and enhance customer satisfaction while utilizing the extensive functionalities offered by the modern application.

What approach did we apply?

The project from the very beginning followed the agile methodology implementation model, so we had to adapt to this environment. The cornerstone of agile operation involves the expert and precise execution of repetitive tasks associated with iterations, meeting deadlines. Accordingly, we developed and executed the testing processes, adapting to the length of iterations and the content of sprints.

What was the objective to achieve?

Our jointly formulated goal with the client was to improve the internal processes of the sales department in such a way that the quality and efficiency of these processes would improve during implementation. To achieve this goal, we aimed to reduce errors and error possibilities, enhance communication, thereby creating successful business operations and the opportunity to increase customer satisfaction.

What actions did we take?

In a large, supplier-diverse project team, it's never easy to work together, define and adhere to roles and responsibilities, and build trust. However, we feel that throughout our assignment, we were able to effectively perform both testing and management tasks at a high level.

With the assistance of our Test Manager colleague, we successfully applied our testing methodology even in an agile environment, maintaining quality communication and cooperation throughout. Initially, we relied on the company's internal resources to overcome challenges, but as the project progressed, the involvement of external resources became necessary.

As a result, we consider it an achievement that, alongside many other tasks, we were able to overhaul the testing of integrations by involving system integration experts. Throughout, we aimed to make changes and achievements traceable through documentation and reports for the colleagues involved in and affected by the project.

What was the outcome of the collaboration?

One of the major achievements was the establishment of integration tests, as the transparency and success of these tests assured the company's leadership that the application would function seamlessly with existing, related systems after going live.

Another significant accomplishment was that at the end of the project, the CRM system's functionality was delivered in line with the original requirements, achieving an important milestone in the path toward improving customer service.

As time progressed, new requirements emerged related to the operation and functionality of the application. Consequently, the development and testing of these requirements continue along the previously established methods, involving additional business units in the operation of the application.

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